**Privacy Policy**
**Last Updated: 04/03/2025
** "Zetfix" we respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website ** https://zetfix.in/ ** and related services
By accessing or using our Services, you consent to the practices described in this policy. If you do not agree, please refrain from using our platform.
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## **1. Information We Collect**
We may collect the following types of information:
### **A. Personal Information**
- **Contact Details:** Name, email, phone number, address.
- **Booking Details:** Service preferences, location, payment information.
- **Identification:** Government-issued ID (for service providers).
- **Feedback & Reviews:** Ratings, comments, complaints.
### **B. Non-Personal Information**
- **Device Data:** IP address, browser type, operating system.
- **Usage Data:** Pages visited, time spent, clicks.
- **Cookies & Tracking:** Session cookies, analytics tools (Google Analytics).
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## **2. How We Use Your Information**
We use your data for:
- **Service Fulfillment:** Booking confirmations, dispatching service providers.
- **Communication:** Updates, offers, customer support.
- **Improvements:** Enhancing user experience, troubleshooting.
- **Legal Compliance:** Fraud prevention, regulatory requirements.
- **Marketing (with consent):** Promotional emails, discounts.
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## **3. How We Share Your Information**
We may disclose your data to:
- **Service Providers:** To fulfill bookings (e.g., cleaners, technicians).
- **Payment Processors:** For secure transactions (Razorpay, Paytm, etc.).
- **Legal Authorities:** If required by law (court orders, cybercrime investigations).
- **Third-Party Partners:** Only with your explicit consent.
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## **4. Data Security**
- We implement **SSL encryption**, secure servers, and access controls.
- Payment details are processed via **PCI-DSS compliant** gateways.
- However, no internet transmission is 100% secure—use our Services at your discretion.
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## **5. Data Retention**
We retain your data only as long as necessary for:
- Service delivery.
- Legal/accounting requirements.
- Dispute resolution.
You may request deletion (see Section 7).
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## **6. Your Rights Under DPDPA, 2023**
You have the right to:
- **Access, Correct, or Delete** your personal data.
- **Withdraw Consent** for marketing communications.
- **Grievance Redressal:** Contact our Data Protection Officer (DPO) at **[DPO Email]**.
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## **7. Cookies & Tracking Technologies**
- We use **cookies** to improve site functionality.
- You can disable cookies via browser settings, but some features may not work.
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## **8. Third-Party Links**
Our website may link to external sites (e.g., payment gateways). We are **not responsible** for their privacy practices.
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## **9. Children’s Privacy**
Our Services are **not intended for users under 18**. If we discover underage data collection, we will delete it promptly.
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## **10. Updates to This Policy**
We may revise this policy periodically. Changes will be posted here with an updated **"Last Revised"** date.
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## **11. Contact Us**
For privacy-related queries or requests, contact:
**Email:** zetfix0116@gmail.com
**Phone:** +91 9347123422
**Address:** Phool Bagh Road,Vizianagaram,Andhra Pradesh,India.
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### **Additional Recommendations:**
1. **Cookie Banner:** Add a pop-up for cookie consent (required under GDPR-like laws).
2. **Service-Specific Disclosures:** If handling health data (e.g., in-home nursing), include HIPAA-like clauses.
3. **Data Protection Officer (DPO):** Appoint one if processing large-scale data.
